“The great enemy of communication, we find, is the illusion of it. We have talked enough; but we have not listened. And by not listening we have failed to concede the immense complexity of our society—and thus the great gaps between ourselves and those with whom we seek understanding.”—William H. Whyte

Effective communication is essential for high-functioning teams. Yet most interpersonal communications training only addresses speaking, leaving 50% of the equation unaddressed. Successful communication requires not only artful speaking, but effective listening.

In our multi-tasking, highly distracted culture, listening is difficult. Even in the best circumstances with the most attentive listener, messages can be misunderstood. Listening is a function of our cognition, our personalities, and our life experiences. Thus, each person listens differently.

Listening is 50% of the Communication Equation

Ninety-five percent of people think the primary responsibility for effective communication rests with the speaker, but speaking is only ½ the communication equation: Speaking + Listening = Communication.

We so often focus on how we express ideas that we forget how others hear them. Despite the importance of effective listening, it’s an area of communication which companies consistently under-develop. While listening is the communication skill we use most, it is also the one we traditionally learn the least about, and this gap in training underscores why communications training so often falls short of producing lasting, measurable outcomes.

The ECHO Listening Profile

The ECHO Listening Profile is a scientifically validated tool which assesses individuals’ unique listening preferences—what they habitually listen to and for. It provides a nuanced view into a diverse range of listening styles which vary from person to person and situation to situation. It has helped thousands of managers, professionals, and consultants to better understand listening habits—theirs and their teams’. It leverages individual differences, making teams exponentially stronger than the sum of their parts. This is Listening Intelligence.


An Integrated Approach to Communication Training

The Moxy Lab develops Listening Intelligence as the cornerstone of its training philosophy. Whether to improve group dynamics, collaboration, leadership, or messaging, listening competency lies at the heart of transformational development. Skilled listening supports the kinds of cogent speaking, fruitful conversations, and greater teamwork instrumental to today’s evolving companies and teams.

As Certified ECHO Listening Consultants, we utilize ECHO as a cornerstone in training and coaching.


Contact us to learn how listening-based communications training can benefit your team.


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